SERVER
Kirkland – Lynnwood – Ravenna – Queen Anne
Position Summary
Provide timely, accurate and friendly service while preparing the highest quality beverages for our guests.
Duties & Responsibilities
- Welcome and greet all guests with a Thai style (SAWDEE-KA/KRUB) hand gesture. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
- Inform guests of specials and menu changes.
- Make recommendations you genuinely feel your guests will enjoy. Ask if they have been here before and help them in selecting items based off of your interactions with the guest.
- Answer questions about our food, beverages and take this opportunity to educate them on what we and our food is about.
- Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
- Deliver food from the kitchen to your guest table when no food runner is on duty and any drinks from the bar when you are not busy.
- Be able to make all special Isarn Cocktails.
- Perform side work at the start and end of each shift as required by service station assignment.
- Maintain clean service areas.
- Monitor and observe guests’ dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
- Prepare the final bill, present a check to the guest, accept payment, process credit card charges or make change (if applicable).
- Pre-buss all tables when necessary, change plates out for guests between appetizers and main meal service.
- Stock all new inventories that arrive onto shelves and back stock areas.
- Wipe down silverware, glasses and plates when in down time.
- Prepare Thai Teas and Coffee when supply is low.
- Be ready and willing to assist fellow servers as situations arise.
- Be ready and willing to assist bussers on with clearing and resetting tables.
- Thank guests for their visit and invite them to return.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
- Follows restaurants guidelines for current featured dishes by being able to up-sell and talk to guests.
- Adjust tips and are accountable for mistakes that arise in your name.
- Must be able to keep restaurant information confidential.
Qualification
- Be able to multitask and work quickly.
- Have a positive attitude and be able to handle stressful situations with grace and always keeping in mind the customer’s best interest.
- Able to adapt to the changing of business needs in a professional manner.
- Must have a basic knowledge of dining room and service procedures and functions.
- Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
- Be able to work in a standing position for long periods of time (up to 8 hours).
- Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.
- Be able to reach, bend, stoop and frequently lift up to 50 pounds.
- Must have a Mast-Card (Alcohol Permit) and a Washington State Food Handlers Card.
Benefits
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Wage Range
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